Need help with your Zoccer account or have a question about games, promotions or payment methods? Our team can assist with account-related issues, technical concerns and general feedback. Choose the contact channel that suits you: email for enquiries that need a written reply, or phone if you would rather speak to someone. Please include any relevant account details when you get in touch, but never share your password. We will direct your message to the right team for review.
| Department | Contact |
|---|---|
| Customer support email | [email protected] |
| General enquiries email | [email protected] |
| Affiliate enquiries email | [email protected] |
| Customer support phone | +44 20 8058 4273 |
| Customer support hours | 24/7, including weekends and bank holidays |
| General and affiliate enquiries hours | Monday to Friday, 09:00-18:00 UK time, excluding bank holidays |
Email Support
Email is the preferred contact method for detailed requests, account enquiries and any issue that needs documents or explanations. Please send your message to [email protected] with a clear subject line, your account ID and current contact details. Including screenshots or attachments speeds up handling and helps us resolve requests faster. Expect a reply within two business days.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries are answered within one business day. Live chat replies are usually immediate, while email requests are typically handled within 24 hours. Complex cases - such as account investigations or document verification - may take longer depending on their nature and required checks. We will keep you updated at every step.
Feedback
We want to hear from you. Share feedback, suggestions or ideas via our Help section or by contacting support. Every message is reviewed by our team and used to improve site features, promotions and usability. Your input helps shape updates and fixes, so please tell us what works and what could be better - we read every submission and act on common requests.