Terms and Conditions

This page explains the rules that apply when you use Zoccer Casino. It sets out the relationship between us and our users, what we expect from customers, and what you can expect from our platform. We use plain language to describe account responsibilities, eligibility, acceptable use, promotions, payments, dispute handling and how we update these terms.

Account responsibilities

You are responsible for keeping your account details accurate and secure. This includes your login credentials, contact information and any payment details. Do not share your password or allow others to use your account. We may suspend or close accounts where we suspect unauthorised access, fraud, multi-accounting or breach of these terms. You must notify us promptly of any unauthorised activity.

Eligibility requirements

To use Zoccer Casino you must meet age and residency requirements applicable in the United Kingdom. You must not register if you are excluded by national self-exclusion schemes. We require identity verification before certain services are available. Verification may include government-issued ID, proof of address and evidence of payment method ownership. Account access may be restricted until checks are complete.

Acceptable platform use

Use the platform in a lawful and responsible way. You must not attempt to manipulate games, interfere with platform operation, use VPNs to bypass restrictions, or create multiple accounts to evade limits or bonus rules. Any activity we consider abusive or that harms other users may result in restriction or account closure. We monitor patterns to detect unusual behaviour and may take action where necessary.

General bonus and promotion rules

Promotions are subject to specific terms published at the point of offer. Generally, offers require eligiblity, a minimum deposit and adherence to wagering requirements and maximum bet rules. Some payment methods may be excluded from promotional eligibility. Bonus funds are conditional and may be withheld, cancelled or withdrawn if we suspect abuse. Promotional terms take precedence over general statements where they differ.

Deposits and withdrawals

We accept a range of payment methods displayed in your cashier. Deposit and withdrawal limits apply; you can set personal limits in Responsible Gaming settings. Withdrawals may be subject to verification and anti-money laundering checks. We process payments in line with the chosen method and may delay or withhold payouts pending satisfactory identification, source-of-funds checks or where an investigation is required.

Dispute resolution

If you have a complaint contact our support team and we will aim to resolve it promptly. We will acknowledge complaints and provide an estimated timescale for resolution. If we cannot reach an agreement you may have recourse to an independent dispute resolution body suggested in our customer support materials. We aim to be fair and transparent in our handling of disputes.

Updates to these terms and conditions

We may update these terms from time to time. Material changes will be communicated via email or a platform notice. Continued use of your account after publication of updates constitutes acceptance of the revised terms. If you do not accept changes you should stop using the service and close your account following the procedures in your account settings.